Terms and Conditions

You are advised to read (and are responsible for reading) all information set out in these terms and conditions fully.

The Trainer’s Obligations:

The trainer will use their skills and knowledge to design a safe programme of exercise to achieve the client’s goals. This will consider: the client’s age, health, lifestyle, background, occupation, fitness levels.

Health Screening – All clients must complete a PAR-Q, health pre-screening questionnaire before commencing any exercise programme. Your trainer may require a letter of ‘medical clearance’ from your GP depending on your health status.

Purchase of courses:

By purchasing any type of course, whether online or in person, you are making a commitment to yourself and to Hazel at Hazel Oliver Fitness to follow instructions and recommendations. Herein, all payments under this Agreement will be irrevocable, non-refundable, and non-creditable.

Massage Therapy Session Cancellation Policy:

48 hours’ notice of cancellation is required for all appointments.

Notice of less than 12 hours will incur a full payment of the session fee.

Hazel at Hazel Oliver Fitness has to compensate the massage therapist and/or clinic for room rent, equipment rent and for keeping their time open for Customer.

Re-arranging a Massage/Therapy/Training Session:

At least 12 hrs notice is required to re-arrange a session; this can only be done if the trainer/coach/therapist has the availability you need.

If the trainer is unavailable to re-arrange, the session would either need to be kept or be cancelled.

You acknowledge that should you be late for your appointment the therapist has the right to alter the length of your session to suit the needs of the office schedule.

Informed Consent

You understand that the treatment you receive is provided for the basic purpose of relaxation and relief of muscular tension and myofascial pain conditions suitable for treatment using soft tissue therapies and exercises.

If you experience any pain during this session, you will immediately inform the therapist so that the pressure and/or strokes, and/or exercises may be adjusted to your level of comfort. You further understand that massage/exercise should not be construed as a substitute for medical examination, diagnosis, or treatment and that you should see a physician, chiropractor or qualified medical specialist professional for any mental or physical ailment of which you are aware.

You understand the massage therapists and trainers are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed

as such. Because massage/training should not be performed under certain medical

conditions, you affirm that you have stated all your known medical conditions and answered all questions honestly.

You agree to keep the Hazel at Hazel Olive Fitness updated as to any changes in your medical profile and understand that there shall be no liability on Hazel at Hazel Oliver Fitness part should you fail to do so.

You also understand that any illicit or sexually suggestive remarks or advances made by you will result in immediate termination of the session, and you will be liable for payment of the scheduled appointment.

Gift Certificates:

If Customer purchased a gift certificate for someone, it is an e gift certificate which means it will be emailed directly to the recipient. Customer is responsible to supply Hazel at Hazel Oliver Fitness with a valid email address. Hazel at Hazel Oliver Fitness are not held responsible if the email address is not valid. Hazel at Hazel Oliver Fitness will be happy to email the certificate again once Customer have given Hazel at Hazel Oliver Fitness and payment received a valid email address. Hazel at Hazel Oliver Fitness will not refund the gift certificate due to lack of information.

Gift certificates are valid for one year from the date of purchase. If your gift certificate is expired, you will not allow the Customer to use it and Customer will not be refunded. All gift certificates are NON-REFUNDABLE, NON-REDEEMABLE, AND NON-TRANSFERABLE.


This website is offered as a service to provide general information about the Services of Hazel at Hazel Oliver Fitness in the United Kingdom. If you live outside of the UK some services may not be available in your country. Although we strive to provide on this website and our social platforms the latest developments relating to our Services and other information about our company, we do not warrant the accuracy, effectiveness, and suitability of any information contained on the Websites. You assume full responsibility and all risks arising from your use of and access to the Website and social platforms. The information in the Websites is presented “AS IS” with all faults and may include technical inaccuracies or typographical errors. We reserve the right to make additions, deletions, or modifications to the information at any time without any prior notification.

Hazel at Hazel Oliver Fitness believes all forward-looking statements, claims, and representations in the content of this Website and social platforms were true at the time written. While every effort is made to update information contained on these Websites, neither Hazel at Hazel Oliver Fitness nor any third party or data or content provider makes any representations or warranties relating to the accuracy, completeness, or reliability of information, content, and/or data contained on this Website. Additionally, Neither Hazel at Hazel Oliver Fitness nor any third party or data or content provider, assumes any obligation to publicly update or revise any forward-looking statement as a result of new information, future events, or other information.

You understand that if you have picked an ONLINE offering you are responsible for your own safety.

You understand that I

You must risk assess the area You want to use if joining an ONLINE offering

You understand You’re responsible for downloading & using the platform Zoom which will enable you to join relevant online events.



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